Return/Exchange Policy

Welcome to the PollyStores website!


credit_card Return Orders

Customers can exchange/return their order within 3 days after an order has been delivered.
 In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
 Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@pollystores.com and we will get back to you.
 Gift cards/vouchers are non-refundable.
 To maintain strict hygiene standards of our products, we do not accept returns on Boxers. How does the Return/Exchange process work?
 To apply for a Return/Exchange you have to mail us at support@pollystores.com for the respective order.
 Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us.
 Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
 You can courier the product(s) to the address mentioned below:
POLLY FASHION,
778/1, Sheerwood College Gate-3
Jhansi ( Uttar Pradesh) - 284003
+91 7007754190
PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.