Refund Policy

Welcome to the PollyStores website!


credit_card Refund Policy

 Returns - The product amount will be added to your Polly Store account.
 Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
 Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
 Wrong/ Missing products - We will ship out the product(s) (if available in stock at the time) , in case we cannot ship the product we will refund the amount into your bank account or as reward points as per your convenience.
 We update our customers via email once we initiate the refund procedure.
 Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.
 Feel free to mail us at support@pollystores.com or call +917007754190.